Support

You can always change the suggested currencies by hand: tap the currency code (for example “MXN”) and choose the one you need. Your choice stays in place until you change country.

If location doesn't work, check in iOS Settings, Privacy & Security, Location Services, that Valico is set to “While Using the App”. If you're testing the app from a Mac with Xcode, remember that a simulated location stays active on the phone too.

Valico shows mid-market rates, which include no fees or markups. Whoever exchanges your money, or your card, usually adds a margin. In “What you really pay” (in the app: “Quanto paghi davvero”) you see an estimate of what it costs you: the fees are approximate and you can edit them with “Custom” (“Personalizzato”).

When you pay abroad, at a card terminal or an ATM, you're sometimes asked whether you'd rather pay in your own currency instead of the local one. It almost always pays to decline and pay in the local currency: the conversion done by the merchant or by the bank running the machine usually costs more.

Yes. Valico keeps the latest rates it downloaded and tells you how recent they are. Offline you'll see an “Offline” note and every pair is still calculated, even ones you've never opened. As soon as your connection returns, rates update.

The app checks for new rates when you open it, every fifteen minutes while it's open, and as soon as your connection returns. How often the source publishes them depends on the service: some update once a day. If an update wasn't possible, Valico tells you and shows the date of the last update.

Tap the three-dot icon at the top right of the main screen to open Settings. There you'll also find the payment method used to calculate the real cost.

Find the currency in the “Cerca” (Search) tab and open its detail. With the three-dot menu at the top right you can add it to your favorites (up to five), change the reference amount, or remove it.

Everything stays on your iPhone: there's no account and I hold no data of yours to delete. Delete the app from your phone and the data it saved goes with it.

For now Valico is available in Italian only. This website is available in Italian and English.

Thank you! Write to me at support@matteopapini.com and tell me which currency or country and what doesn't look right.